Commitment to clients
Our promise to every client and family
We do our utmost to make sure each client’s needs are met. These are the commitments we make to you.
-
Initial home assessment
We meet with you or a family member to understand your needs, then select a Home Support Worker we believe is a good match. We also look at whether other supports could help, such as occupational therapy, medical equipment, counselling or referrals to government agencies.
-
Meet and Greet
Before care begins, you meet your worker and have the opportunity to accept or decline the match.
-
Compatible, carefully chosen workers
Every worker is hand-picked for the client’s needs and screened before hiring, including a clear certificate of conduct and vulnerable sector check, three work-related references and in-house training.
-
Care that makes a difference
We provide support and care that improves the lives of our clients and their families.
-
Specialized care
We assign workers trained for specific needs such as oxygen therapy, stroke care, and medication and insulin administration.
-
Watching for changes
Our workers observe how conditions affect each client, and recognize, record and report changes relevant to their care.
-
Everyone on the same page
Service plan summaries make sure everyone involved in your care has the information needed to provide individualized care.
-
Ongoing check-ins
We visit and call clients regularly to gather feedback, and keep communication open with our staff.
-
24 hours a day, 365 days a year
Long-term care (more than 60 days) or short-term care (less than 60 days). If your regular worker is unavailable, we provide a fill-in worker if you wish.
-
Full range of services
Home management, personal care, behavioural support, and respite or companion care.
-
Community access
Workers approved by their insurance to carry passengers can take clients out into the community.
Start with a free in-home assessment.
Talk to us about care